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PRIVACY POLICY

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Effective Date: 12/09/2025

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Viaduct is operated by Viaduct IL Ltd. (“we,” “us,” “our”). This Privacy Policy explains how we collect, use, and protect your information when you use the Viaduct marketing website (“Website”), mobile application, and related services (“Services”).

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By using the Website or Services, you agree to this Privacy Policy. If you do not agree, please do not use Viaduct.

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1. Information We Collect

1.1 Information You Provide to Us

  • App: Account details (name, email, username, password), subscription/payment details (processed via Stripe — we do not store full card data), study materials, feedback, and support requests.
  • Website: Newsletter sign-up details (name, email), contact form submissions, careers applications (name, contact details, CV, cover letter, and any other information provided).

1.2 Usage & Technical Data

  • App: Device type, operating system, app version, IP address, access times, and interactions with the app.
  • Website: IP address, browser type, device information, and usage data collected through cookies and analytics.
  • Both: Log data and information about how you interact with Viaduct to improve functionality.

1.3 AI-Related Data (App Only)

When you use Viaduct’s AI features, your prompts and requests may be shared with trusted third-party AI providers (e.g., OpenAI, Anthropic) solely to generate responses.

1.4 Communications

  • Preferences and interactions with emails (including marketing).

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2. How We Use Your Information

We use your information to:

  • Provide and improve the Website and Services (App & Website).
  • Personalise your experience (App).
  • Process payments and subscriptions via Stripe (App).
  • Deliver AI-powered study support using third-party AI providers (App).
  • Send service-related updates and security notices (App & Website).
  • Send marketing communications where you have opted in (App & Website).
  • Process and evaluate job applications (Website).
  • Respond to enquiries (Website).
  • Comply with legal obligations (App & Website).

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3. Legal Basis for Processing (EU/UK Users)

We rely on the following bases depending on context:

  • Contract: To provide requested Services (App subscriptions, job applications).
  • Consent: For newsletters, marketing emails, and, where required, certain data uses.
  • Legitimate Interests: Improving Services, preventing fraud, securing systems, and responding to enquiries.
  • Legal Obligations: Compliance with applicable laws (tax, financial, data protection).

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4. Marketing Communications

  • By registering for the App or subscribing via the Website, you agree to receive marketing emails, subject to local laws.
  • You can unsubscribe at any time via the link in our emails or through your account settings (App).
  • Even if you opt out, we may still send service-related communications.

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5. Sharing Your Information

We do not sell your data. We may share information with:

  • Service Providers: Hosting, analytics, email delivery, recruitment software, and payment processing (Stripe).
  • AI Providers (App Only): To generate study content (e.g., OpenAI, Anthropic), subject to contractual safeguards.
  • Legal Authorities: If required to comply with laws or protect rights.
  • Business Transfers: In case of a merger, acquisition, or sale of assets.

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6. International Transfers

Your data may be transferred and processed outside your country, including in locations without the same level of legal protection. Where required, we use safeguards such as Standard Contractual Clauses.

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7. Data Retention

  • App:
    • Subscription/payment records: retained per financial/tax obligations.
    • AI interaction data: may be stored temporarily for service functionality and troubleshooting.
    • Account/usage data: retained while your account is active.
  • Website:
    • Newsletter data: kept until you unsubscribe.
    • Contact form submissions: retained as long as needed to respond.
    • Careers applications: stored for the recruitment process and up to 12 months afterwards unless you consent to longer retention.
  • Both: When no longer required, data is securely deleted or anonymised.

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8. Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal data.
  • Withdraw consent (e.g., marketing emails).
  • Object to or restrict processing.
  • Request portability of your data.
  • File a complaint with your local data protection authority.

To exercise your rights, contact us at hello@viaductlearn.com.

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9. Security

We use appropriate technical and organisational measures to protect your personal information. However, no system is 100% secure.

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10. Children’s Privacy

Viaduct is not directed to children under 13 (or the minimum digital consent age in your country). We do not knowingly collect data from children. If we learn that we have done so without proper consent, we will delete it.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you (e.g., via email, in-app, or Website notice). Continued use of Viaduct means you accept the updated Policy.

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12. Contact Us

If you have questions about this privacy policy, please contact us by email (hello@viaductlearn.com

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