Viaduct Support

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Frequently asked Questions

Got Questions?
‍We've Got Answers

Getting Started

What's the difference between Viaduct Basic and Viaduct Premium?

Viaduct Basic gives you free access to the essentials, with limited monthly AI support (up to 10 requests per month, powered by ChatGPT 4o instead of ChatGPT 5).

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‍Viaduct Premium unlocks everything - deep insights into how you study via Study Metrics, Smart Study Materials for every class, and unlimited AI that understands your learning.

Using Viaduct

Can I collaborate with coursemates on Viaduct?

Absolutely. You can create shared notes, build shared task lists, and set up shared study spaces for your study group or group project.

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Everything happens in one organised place - no switching between apps or losing track of conversations.

What's the point of 'Study Metrics'?

Study Metrics help you understand your study habits at a glance.
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Right now, Viaduct tracks your total study time, consecutive study days, and how many classes, readings and assessments you’ve completed.

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New metrics - like your most productive study days, total notes made and your most-used words - are coming soon. It’s about giving you insight, not pressure, so you can study smarter and stay consistent.

Can I use Viaduct on my phone or tablet?

Yes - but Viaduct is currently optimised for desktop.

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The desktop version offers the best experience right now, but our mobile platform is improving fast, and the Viaduct app will be launching very soon.

Is Viaduct connected to my university's LMS?

Not yet. Viaduct isn’t integrated with university systems, which means your classes and assessments aren’t pre-loaded - you’ll add them yourself when you set up your account.

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This gives you full control and flexibility, and ensures your workspace stays private and tailored to how you study.

Privacy

How does Viaduct keep my data private?

Your data stays yours. All notes, messages and metrics are encrypted and stored securely.

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We never sell your information or share your academic data with advertisers. You control what’s visible, what’s private, and what’s deleted - always.

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Future

What features are coming soon?

We plan to introduce several new features over the next year, including:

Video-calling with coursemates and study groups
Focus Mode, complete with AI-curated playlists to help you stay in flow
Survey creation tools for research projects
Automatic group chats for your course and each of your modules‍
The Viaduct Study Feed - a space where you’ll be able to share academic milestones with your coursemates and join discussions with students from universities around the world
Plus a few more additions to make your study experience even more seamless.

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Every new feature will build on the same principle - one connected space for all your studying.

Study with focus in a distracted world.

The AI study space your brain has been waiting for - free to try today.

Try Viaduct for free

Got Questions?‍We've Got Answers

Getting Started

Using Viaduct

Privacy

Future

Got Questions?
‍We've Got Answers